Shipments and returns
If when you receive the goods check that the item is not what you expected or has bought an excessive amount, you can return it within 14 days of receiving it and we will pay you the amount of the item (s) returned as long as the following conditions and requirements:
- Returned items must be unused and in their original packaging.
- The customer is responsible for the merchandise, packaging and transportation costs with their transport agency to our warehouse.
- Items should arrive in perfect condition for sale.
- The payment will be made once the status of the merchandise returned has been checked.
- If the items did not arrive in perfect conditions, we could make a partial payment of the total value or they would not be accepted.
Returns of the following items are not allowed:
- Lots of glass sheets. (They must keep their original purchase size.)
- Containers with open seal.
In case that the items sent are defective or we have sent them wrongly, we will proceed to check and collect them at your address. Next, we will refund your money or replace it with another, without cost to you.